Frequently Asked Questions

CONSIDERING SYNTHETIC GRASS

Where can artificial turf be laid?

Our high quality synthetic lawn can be used on almost any surface. Existing lawn replacements, concrete, pavers, tiles, timber decking, asphalt, balcony and roof tops are just some of the examples.

What areas of Sydney do you service?

We are based in the Inner West but service most of the Greater Sydney area, including

Inner City
Eastern Suburbs
Inner West
Lower North Shore
Upper North Shore
Northern Beaches
Hills district
Parramatta Area
Bankstown Area
South west as far as Moorebank
St George Area
Sutherland Shire

Does artificial lawn require maintenance?

Our landscaping grass is truly maintenance free, you just need to remove debris and leaves to maintain and enjoy a beautiful garden for many years. Cleaning can be achieved with a brush or leaf blower. You never need to water, mow or roll, your garden just sits there and serves you!

Does synthetic grass allow water through?

Yes, the grass is porous, holes in the backing allow free draining.

Is artificial grass suitable for kids?

Yes, we have surfaces that differ in pile height. The taller the pile the softer the lawn or you may choose a short pile surface for ball games. We also have surfaces with a soft, smooth feel that do not burn the children if they slide. Tufted surfaces are ideal for children as the turf acts like a shock pad which cushions a child’s fall.

Is it pet friendly?

Yes! The grass is made from only safe materials without the use of any heavy metals. The grass has a strong latex backing making it suitable for even larger dogs. We also lightly sand the surface after the installation to cover the backing and add further protection.

How long will artificial lawn last?

Artificial grass in intensively used sporting areas will last approximately 10 years. Up to twice this can be expected in a leisure environment.

Does synthetic grass fade?

No, all our grasses are completely UV stable and made and tested for Australian conditions.

PRODUCTS & WARRANTIES

Is the grass you use made in Australia?

To offer our clients a large variety of quality products, we work with both local and international suppliers. We are extremely confident in the products we offer and have first hand experienced and inspected the manufacturers and their factories. We pride ourselves in complete transparency of our products and where they are manufactured, so please ask our installations manager about the various samples during your appointment.

Are the products you use safe?

Heavy metal is known to have serious health effects, especially if you have children and pets in your family playing on the surface. These are also dangerous to our environment. Unfortunately, some products on the market have been shown to contain these elements. All products we offer undergo rigorous testing to ensure compliance with international safety and environmental standards. You can be sure there will be no formaldehyde, no lead and no heavy metal components in your products.

Is the product backed by a manufacturers warranty?

Yes, our grass is backed by a 7-year manufacturer’s warranty. On top of that, we include a 1-year workmanship warranty and fix your grass for free during this timeframe if you’re not happy with the installation.

OUR QUOTES

Who will I speak to about the quote and installation?

The person who will meet you to measure the area and prepare a quote is either the director of the company Tim, or one of our installation supervisors. We do not employ salespeople and do not work on commission, therefore our quotes are honest and accurate.

Will I need to confirm on the spot?

No, we are against pressure sales and give you as much time as you need to think about your quote. Once you are ready to go ahead, we require a 10% deposit on most jobs, depending on the circumstances.

How long will I need to wait for an installation date?

After you receive and accept your quote, we can generally fit you in within the next two weeks to one month. November and December is generally very busy, so if you need your lawn done before Christmas, we advise that you contact us early as waiting times can be longer.

PAYMENTS

How can I make payments?

You can make payments via direct deposit or over the phone (Visa and Mastercard).

When are payments due?

Your deposit (usually 10%) is due upon acceptance of our quote. The balance is due immediately upon completion of the installation.

Can I make installment payments?

Unfortunately, we require the full payment immediately upon completion of the work. We have had bad experiences in the past and as a small business we rely on on-time payments for our cash flow and operations. If you have trouble paying after completion of the installation, please let us know as soon as possible to avoid further charges and legal actions.

INSTALLATION PROCESS

How long will the installation take?

This depends on many factors including the size of the area needing to be covered and the access to the site. Small jobs can be completed within a day.

What do I need to prepare for the day?

Please ensure that the area is easily accessible for our team. If you have pets, you need to keep them outside the area that our team is working in.

Do I need to stay home for the installation?

No, as long as the area is accessible you don’t need to be around.

What time do installations start?

Our team usually starts around 7am, but we confirm a time with you a day or two in advance.

What if it rains?

Some installations can still be completed in wet weather, however we always reserve the right to re-schedule if we need to. Jobs where grass is installed directly over concrete or pavers using glue need to be completely dry.

Book your FREE Measure & Quote!

Tim and his crew did a fantastic job. It commenced with a prompt quote, then ease of making a booking. In contrast to other installers who gave a quote, Tim did not push for the most expensive option, and the result was better than we could have achieved elsewhere. Tim and his team were personable and extremely efficient. Compared to most trades people, even the invoicing was very professional, and we did not have to pay 50% up front (unlike other other quotes). My wife and I cannot recommend Australian Synthetic Lawns highly enough.
Kevin Hutchinson

We came across Tim through word of mouth. Tim and his team did a great job. Throughout the whole sales process he was a pleasure to deal with and the end result was fantastic. He worked into our tight timeframe and helped us stay in budget. The whole job was completed within a week. Would highly recommend.
Alek Petersen

Do you have more questions? Simply leave us a message.

Stephen Scholfield

01:39 13 Aug 20

Very pleased with our recent lawn installation. The team tidied and prepared our messy 25 sq m yard, levelled it, laid and adjusted the base, then laid and trimmed the lawn - all by 2 pm same day! We have no side access so it was all through the house, which was protected and thoroughly cleaned on job completion. Couldn’t be happier, Stephen Scholfield, Rozelle

Jose Hiquiana

00:59 01 Jun 20

Thanks to Tim and his crew for making our backyard so much more fun and at the same time easier to maintain. Our kids (and us parents) now have a multipurpose basketball court, putting green and driving range just steps away. And with the lighting that comes with the MegaSlam hoop, we're using it day and night. Thanks again and highly recommend Tim and team at Australian Synthetic Lawns

Jon Suen

03:32 29 May 20

The team did a great job, I want to give special mention to Carina who helped us with some last minute changes and was very patient with our scheduling as we had to move our date out several months.

Katherine Jones

09:59 21 Apr 20

Carina, Tim and team were incredibly professional, friendly and on time. And best of all, the end result is absolutely incredible! We couldn’t be happier with our new lawn! 100% recommend 10/10!

Jem Melody

08:37 19 Feb 20

We got a few quotes for our backyard which had patchy grass and uneven ground. Although they were not the cheapest, they were definitely well priced. They were by far the most professional and had the nicest feeling/looking artificial grass. We had to put our plans on hold for a while because of another project and Carina was very responsive when we got back to her a year later. The final result was AMAZING and looks so lovely and useable. Once they started the work, they were very organised and efficient, making sure they put protective sheeting in the house where they had to bring everything through. It was all done in one day, and completely hassle free. Highly recommended!

Craig Chappell

22:43 05 Dec 19

From consultation to installation Tim and his team were superb. Extremely happy with the finished product. Would highly recommend and am very likely to use again.

Benz Ozzy

20:26 13 Nov 19

Great service from Tim and his guys. From start to finish, the business was handled very well with great customer service and attention to detail. Tim went the extra distance to provide a custom finish that he could stand behind and equally as important, one that we would be happy with. He’s definitely a straight shooter, face-to-face type of guy and we can’t recommend the service enough for this reason alone. We also have a young active dog that likes to chew, but this hasn’t been a problem for the lawn so far so we are very pleased, thanks again.

Suzanne O'Shea

23:07 28 Sep 19

I love my new lawn! With an energetic dog, my old lawn became a mud pit when it rained. It looks and feels fantastic. Reasonable price, professional installation and thorough clean up from the team. Highly recommend.

Linda Collard

05:11 24 Sep 19

Our backyard had been decimated by two vigorous dogs and, now we have our artificial lawn, we feel as new as the lawn looks. The lawn has 'given us back' our outdoor space and looks fantastic. What's more, Tim and the team were fantastic to deal with. The team worked very hard and clean and got the job done quickly and to a very high standard. Thank you!

Tony Serratore

08:33 11 Sep 19

The team did an amazing job in transforming our backyard with synthetic lawn. Easy to deal with and very good workers!

Sophie Callan

05:18 04 Sep 19

Friendly, timely service and the lawn looks fantastic. Very pleased with the whole experience dealing with this family owned company, and the results speak for themselves

Melanie mathews

23:32 18 May 19

Our new lawn is on its way, thanks for the great price and quick delivery times.

Amanda W

08:47 15 May 19

I was really happy with this company - their service was good and most importantly my lawn looks fabulous - thank you!

Chocolate Rocks

20:16 12 Feb 19

The natural grass had completely died away in our front yard, so it looked pretty terrible. We made the decision to replace it with artificial grass because it’s maintenance-free and looks good all year round. After getting three quotes, we decided on Australian Synthetic Lawns. First, we fell in love with their grass, which to us had the most realistic look and feel, and also, seemed really high quality. Second, we were very impressed with the customer service from Carina, who always responded to our emails so promptly, and then with Tim who came out to measure. They were both friendly, informative, genuine people – a great husband and wife team. We love supporting family businesses, so all the signs pointed to using their services. We’re glad we did! We ended up hiring them to do both our front yard and back yard at the same time. And what a stunning transformation! Both areas look so spacious and lush now, and we’ve enjoyed running and relaxing on the lawns with our dog. Their team of friendly installers did an amazing job. We are delighted with the result, and highly recommend Australian Synthetic Lawns.

Gina

03:27 06 Feb 19

We have had 3 jobs done with this company and they are fantastic! Very organised, always competitively priced, on time and always make sure that the job is completed to a high standard! The crew cleans up after the job and leaves nothing but great lawn! Highly recommend.

Juliana Upfold

05:23 23 Oct 18

Brilliant! Punctual, no mess left, friendly and professional. Most important reasonable pricing. Highly recommend

Kathryn McIntyre

10:53 02 Sep 18

These guys are awesome. Professional job, excellent service, lovely people. We love our new lawn!

Marc Innemee

05:39 16 Aug 18

Tim, Carina and their team have been amazing to deal with. Very friendly, very efficient and very competitive. The lawn looks fantastic, much better than we could have ever hoped for for! And our dog loves it so much, she doesn't want to come inside anymore. Highly recommend these guys.

Paul Burmon

03:48 30 Apr 18

Very happy with new lawn., Excellent service and very competitive prices, a pleasure to deal with. Highly recommend.

Barbara Young

08:35 09 Oct 17

A big thank you to Tim and his team for getting the job done on time. Tim and his team were professional, efficient and polite. The end result is amazing. Great work!