Frequently Asked Questions
CONSIDERING SYNTHETIC GRASS
Where can artificial turf be laid?
What areas of Sydney do you service?
We are based in the Inner West but service most of the Greater Sydney area, including
- Inner City
- Eastern Suburbs
- Inner West
- Lower North Shore
- Upper North Shore
- Northern Beaches
- Hills district
- Parramatta Area
- Bankstown Area
- South west as far as Moorebank
- St George Area
- Sutherland Shire
Does artificial lawn require maintenance?
Does synthetic grass allow water through?
Is artificial grass suitable for kids?
Is it pet friendly?
How long will artificial lawn last?
Does synthetic grass fade?
No, all our grasses are completely UV stable and made and tested for Australian conditions.
PRODUCTS & WARRANTIES
Is the grass you use made in Australia?
To offer our clients a large variety of quality products, we work with both local and international suppliers. We are extremely confident in the products we offer and have first hand experienced and inspected the manufacturers and their factories. We pride ourselves in complete transparency of our products and where they are manufactured, so please ask our installations manager about the various samples during your appointment.
Are the products you use safe?
Heavy metal is known to have serious health effects, especially if you have children and pets in your family playing on the surface. These are also dangerous to our environment. Unfortunately, some products on the market have been shown to contain these elements. All products we offer undergo rigorous testing to ensure compliance with international safety and environmental standards. You can be sure there will be no formaldehyde, no lead and no heavy metal components in your products.
Is the product backed by a manufacturers warranty?
Yes, our grass is backed by a 7-year manufacturer’s warranty. On top of that, we include a 1-year workmanship warranty and fix your grass for free during this timeframe if you’re not happy with the installation.
Who will I speak to about the quote and installation?
Will I need to confirm on the spot?
How long will I need to wait for an installation date?
How can I make payments?
You can make payments via direct deposit or over the phone (Visa and Mastercard).
When are payments due?
Can I make installment payments?
How long will the installation take?
What do I need to prepare for the day?
Do I need to stay home for the installation?
No, as long as the area is accessible you don’t need to be around.
What time do installations start?
Our team usually starts around 7am, but we confirm a time with you a day or two in advance.
What if it rains?
Some installations can still be completed in wet weather, however we always reserve the right to re-schedule if we need to. Jobs where grass is installed directly over concrete or pavers using glue need to be completely dry.
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