Frequently Asked Questions

CONSIDERING SYNTHETIC GRASS

Where can artificial turf be laid?
Our high quality synthetic lawn can be used on almost any surface. Existing lawn replacements, concrete, pavers, tiles, timber decking, asphalt, balcony and roof tops are just some of the examples.
What areas of Sydney do you service?

We are based in the Inner West but service most of the Greater Sydney area, including

  • Inner City
  • Eastern Suburbs
  • Inner West
  • Lower North Shore
  • Upper North Shore
  • Northern Beaches 
  • Hills district 
  • Parramatta Area
  • Bankstown Area
  • South west as far as Moorebank
  • St George Area
  • Sutherland Shire
Does artificial lawn require maintenance?
Our landscaping grass is truly maintenance free, you just need to remove debris and leaves to maintain and enjoy a beautiful garden for many years. Cleaning can be achieved with a brush or leaf blower. You never need to water, mow or roll, your garden just sits there and serves you!
Does synthetic grass allow water through?
Yes, the grass is porous, holes in the backing allow free draining.
Is artificial grass suitable for kids?
Yes, we have surfaces that differ in pile height. The taller the pile the softer the lawn or you may choose a short pile surface for ball games. We also have surfaces with a soft, smooth feel that do not burn the children if they slide. Tufted surfaces are ideal for children as the turf acts like a shock pad which cushions a child’s fall.
Is it pet friendly?
Yes! The grass is made from only safe materials without the use of any heavy metals. The grass has a strong latex backing making it suitable for even larger dogs. We also lightly sand the surface after the installation to cover the backing and add further protection.
How long will artificial lawn last?
Artificial grass in intensively used sporting areas will last approximately 10 years. Up to twice this can be expected in a leisure environment.
Does synthetic grass fade?

No, all our grasses are completely UV stable and made and tested for Australian conditions.

PRODUCTS & WARRANTIES 

Is the grass you use made in Australia?

To offer our clients a large variety of quality products, we work with both local and international suppliers. We are extremely confident in the products we offer and have first hand experienced and inspected the manufacturers and their factories. We pride ourselves in complete transparency of our products and where they are manufactured, so please ask our installations manager about the various samples during your appointment. 

Are the products you use safe?

Heavy metal is known to have serious health effects, especially if you have children and pets in your family playing on the surface. These are also dangerous to our environment. Unfortunately, some products on the market have been shown to contain these elements. All products we offer undergo rigorous testing to ensure compliance with international safety and environmental standards. You can be sure there will be no formaldehyde, no lead and no heavy metal components in your products.

Is the product backed by a manufacturers warranty?

Yes, our grass is backed by a 7-year manufacturer’s warranty. On top of that, we include a 1-year workmanship warranty and fix your grass for free during this timeframe if you’re not happy with the installation.

OUR QUOTES

Who will I speak to about the quote and installation?
The person who will meet you to measure the area and prepare a quote is either the director of the company Tim, or one of our installation supervisors. We do not employ salespeople and do not work on commission, therefore our quotes are honest and accurate.
Will I need to confirm on the spot?
No, we are against pressure sales and give you as much time as you need to think about your quote. Once you are ready to go ahead, we require a 10% deposit on most jobs, depending on the circumstances.
How long will I need to wait for an installation date?
After you receive and accept your quote, we can generally fit you in within the next two weeks to one month. November and December is generally very busy, so if you need your lawn done before Christmas, we advise that you contact us early as waiting times can be longer.

PAYMENTS

How can I make payments?

You can make payments via direct deposit or over the phone (Visa and Mastercard). 

When are payments due?
Your deposit (usually 10%) is due upon acceptance of our quote. The balance is due immediately upon completion of the installation.
Can I make installment payments?
Unfortunately, we require the full payment immediately upon completion of the work. We have had bad experiences in the past and as a small business we rely on on-time payments for our cash flow and operations. If you have trouble paying after completion of the installation, please let us know as soon as possible to avoid further charges and legal actions.

INSTALLATION PROCESS

How long will the installation take?
This depends on many factors including the size of the area needing to be covered and the access to the site. Small jobs can be completed within a day.
What do I need to prepare for the day?
Please ensure that the area is easily accessible for our team. If you have pets, you need to keep them outside the area that our team is working in.
Do I need to stay home for the installation?

No, as long as the area is accessible you don’t need to be around. 

What time do installations start?

Our team usually starts around 7am, but we confirm a time with you a day or two in advance. 

What if it rains?

Some installations can still be completed in wet weather, however we always reserve the right to re-schedule if we need to. Jobs where grass is installed directly over concrete or pavers using glue need to be completely dry. 

Book your FREE Measure & Quote!

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Tim and his crew did a fantastic job. It commenced with a prompt quote, then ease of making a booking. In contrast to other installers who gave a quote, Tim did not push for the most expensive option, and the result was better than we could have achieved elsewhere. Tim and his team were personable and extremely efficient. Compared to most trades people, even the invoicing was very professional, and we did not have to pay 50% up front (unlike other other quotes). My wife and I cannot recommend Australian Synthetic Lawns highly enough.
Kevin Hutchinson

We came across Tim through word of mouth. Tim and his team did a great job. Throughout the whole sales process he was a pleasure to deal with and the end result was fantastic. He worked into our tight timeframe and helped us stay in budget. The whole job was completed within a week. Would highly recommend.
Alek Petersen

Do you have more questions? Simply leave us a message.

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